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Medilabs (name of the company/enterprise/partnership in full) and its affiliates [hereinafter referred to as Medilabs/we /our/us”] value the trust you place in us, respect your (“you”/”your”/”yours”) privacy and are committed to protecting your personal data and information. We insist upon the highest standards for secure transactions and customer information privacy. Please read the following terms to learn about our information gathering and dissemination practices.


This privacy policy is an Electronic record in the form of Electronic Contract formed in terms of the Information Technology Act, 2000 (as amended/re-enacted from time to time) (“IT Act”) and rules there under, and, amongst others.

This Privacy Policy is published and shall be construed in accordance with the provisions of The Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 under Information Technology Act, 2000, that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.  

This Privacy Policy is an electronic record, generated by a computer system and does not require any physical, electronic or digital signatures.

This Privacy Policy applies to Medilabs website that link to this Privacy Policy (this “Website”). By visiting the Website and/or registering and/or signing up for the Website and/or by clicking “I Agree”, it will be deemed that you accept the terms of this Privacy Policy.

The Privacy policy outlined below is in compliance with the applicable laws on data privacy protection and data security. We hope that the same will help you understand what information Medilabs collect from you when you visit our website, how Medilabs uses and safeguards that data and with whom we may share it.

Collection of personally identifiable information and other information.

Through our website (the “Medilabs Website”), Medilabs will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), respectively, provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.


Personal information is defined as information that can be used to identify you. On this Website, we may request personal information about you. Examples of personal information that we may collect includes your name, contact information, telephone number, email address, and/or username and password, if you choose to create them and other information in combination with these identifiers.


Transaction Information: such as credit or debit card information, address and other information related to a billing or payment transaction, including things like information submitted to schedule an appointment and register for appointment reminders.


Client Services/Customer Care/Technical Assistance and Other Inquiries: such as, questions or comments you submit through online forms or via email. For instance, if you contact us by phone, we may record the conversation and or keep summaries or notes of the call.


Applicant Information: information you provide in connection with career opportunities, such as your resume, cover letters and demographics.


Other Information You Provide: any other information you may provide to us directly through our websites for things like whitepapers or surveys, or through social media.


From time to time, we may collect personal data about you indirectly from sources other than through our own websites. The personal data that we collect from various sources may be combined.

Purpose of use of information

When you do provide us with personal data, we usually use it;

To administer your use of the site, respond to your inquiry, process your order or provide you access to specific information or offers, or verify your identity. 

To provide you a safe, efficient, smooth and customized experience.

To support our customer relationship with you.

To complete a transaction.

To help collect money; promote a safe service; measure consumer interest in products and services.

To provide services and features that most likely meet your needs and to customize our Website to make your experience safer and easier.

To perform Website analytics and measure Website performance.

To resolve disputes; troubleshoot problems.

To improve the quality of the Website and to maintain the Website including for security purpose.

To facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements.

To protect us against error, fraud and other criminal activity.

To do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users.

Non-Personal Data Collected Automatically

When you access our websites, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the Website from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our websites and improve their performance or content.

Location Information

The Website may access, collect and analyse information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the performance of the services provided by the Website and to help improve the design, functionality, performance, and content of the Website. By using the Website, you agree and consent to transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such services of the Website.

Third party disclosure and sharing personal information

Medilabs strives to keep your personal information confidential and will place reasonable security controls to protect it. Your personal information will be kept confidential as required under applicable laws. Medilabs will not sell, share, or otherwise distribute your Personal Information to third parties except as provided herein and in accordance with applicable laws and regulations.


We may share your personal information with Medilabs subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honour this Privacy Policy.


Personal Information may occasionally be transferred to third parties/vendors/ service providers who act for or on behalf of Medilabs, or in connection with the business of Medilabs, for further processing in accordance with the purposes for which the data were originally collected. We require that such third parties protect the information and are required not to use your Personal Information other than to provide the services we requested.


We may also share personal information with external organizations or individuals if we believe that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, to detect, prevent or otherwise address fraud, security or technical issues.


From time to time we sell, buy, merge or otherwise reorganize our businesses. Those corporate restructuring situations may involve the disclosure of some or all of your personal information to prospective or actual purchasers, or the receipt of it from sellers.


When we share information, either within our company or with others, we take necessary steps to require any recipients to uphold similar protections for information as that provided by Medilabs.

Retention and storage of personal information

The personal information so collected shall be retained by Medilabs for a period of …days to fulfil the purpose for which such data is required unless a longer retention period is required or permitted by law. Once the required purpose is achieved, all personal information is deleted in a safe and secure mode.


A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. To enable Medilabs to provide customized and personalized services, we may use cookies to store and sometimes track information about you. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies, by themselves, do not tell us any Personal Information about you and do not contain any of your personally identifiable information.


You may turn off all cookies or you may choose to have your computer or device warn you each time a cookie is being sent. By turning off cookies some features will be disabled.

Third Party Services

Please note that when you are on our server, your operating system provider, social media Websites you access, websites that you access may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.

Links to Other Sites

The Medilabs Website may include links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Medilabs is not responsible for the privacy practice or the content of the other websites.


Medilabs Specifically doesn’t market to children (as defined by local law). In order to respect and protect the privacy of children (as defined by local law), Medilabs will not knowingly collect personal data from such children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. If we learn that we have collected any information from children without parental consent, we will delete it.


To protect your personal data against/ from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, Medilabs adopts reasonable security practices and procedures as required under applicable law inclusive of strategic, operational, managerial, technical and physical security controls to safeguard and protect  your personal information, which Medilabs accesses or receives through the Website.


Nevertheless, Medilabs makes no guarantee as to the security of your personal information and disclaims, to the fullest extent permitted by law, all liability and damages caused by loss, misuse, and unauthorized access, disclosure, alteration, or destruction. 

Changes to Privacy policy

We are obligated to protect your information in accordance with applicable laws and regulations. This Privacy Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. If we make changes, we will revise the “Last Updated” date at the bottom of this Notice. Changes will become effective as of the “Last Updated” date. However, you are encouraged to periodically visit this page to review the Privacy Policy and any changes to it.

Contact Us

If you have any questions about our Privacy Policy, you can contact us via:

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